Effective Date: January 1, 2025 | Last Updated: April 2025
At OfficeInn, we are committed to delivering high-quality office furniture to businesses and individuals across Dubai and the UAE. We stand fully behind every product we sell. This policy outlines your rights and our process for returns, replacements, and refunds.
1. FREE DELIVERY & FREE INSTALLATION
OfficeInn provides complimentary delivery and professional installation on all orders across Dubai and the UAE. This includes:
- White-glove delivery to your premises by our trained logistics team
- Full assembly and installation of all furniture items at no extra cost
- Removal of all packaging materials after installation
- A final walkthrough to ensure everything meets your expectations
Please ensure a responsible person is present at the delivery location to inspect items upon arrival.
2. DAMAGED OR DEFECTIVE ITEMS
2.1 Damaged on Delivery
If any item arrives visibly damaged, you have the right to:
- Refuse delivery of the damaged item at the time of handover
- Accept delivery and report the damage to us within 48 hours of receipt
We strongly recommend inspecting all items in the presence of our delivery team before signing off. Damage must be documented with photographs and shared with us immediately.
2.2 Manufacturing Defects
If a defect is discovered after installation due to manufacturing quality, we will offer one of the following at no cost to you:
- Repair — our team will visit and fix the defective component
- Replacement — we will replace the item with an identical or equivalent product
- Refund — a full or partial refund depending on the nature of the defect
3. INCORRECT ITEM DELIVERED
If you receive an item that does not match your order (wrong model, color, size, or specification):
- Report the incorrect item within 48 hours of delivery
- We will arrange a pickup at a time convenient for you
- The correct item will be delivered and installed as soon as possible
- If the correct item is unavailable, you will receive a full refund
All pickup, re-delivery, and re-installation costs are covered by OfficeInn.
4. RETURNS — CHANGE OF MIND
4.1 Eligible Returns
- Item returned within 7 calendar days of delivery
- Item is in original, unassembled or reassembled condition
- Item is free from damage, stains, or signs of extended use
- Original packaging retained where possible
4.2 Non-Eligible Returns
- Custom-made or made-to-order items
- Items damaged or modified after delivery
- Returns requested after 7 days from delivery date
- Items marked as final sale or clearance
For change-of-mind returns, a logistics fee of 150 AED will be charged/deducted from the refund amount. Contact us to initiate the process.
5. HOW TO INITIATE A RETURN OR CLAIM
Step 1 — Contact Us Reach out via email or phone within the applicable timeframe. Provide your order number, delivery date, and a description of the issue.
Step 2 — Share Evidence For damage or defect claims, attach clear photos or a short video. This helps us process your claim faster.
Step 3 — Confirmation & Resolution Our team will review within 1–2 business days and confirm the resolution. We will handle all logistics on your behalf.
6. REFUND PROCESS
- Refunds are issued via the same payment method used at purchase
- Bank transfer and credit card refunds: processed within 7–14 business days
- Cash refunds (cash-on-delivery orders): arranged within 5 business days
- Written confirmation is sent once the refund is initiated
OfficeInn does not charge a restocking fee on any returned items.
Items found damaged due to customer misuse will not be eligible for a full refund.
7. PRODUCT WARRANTY
Warranty covers defects in materials and workmanship under normal use. It does not cover damage from misuse, improper assembly, or normal wear and tear.
8. CONTACT US
Website: officeinn.ae Email: contact@officeinn.ae Location: Dubai, United Arab Emirates Hours: Sunday – Thursday, 9:00 AM – 6:00 PM (GST)